Frequently Asked Questions

1. What are the check-in and check-out times?

Check-in time is from 3:00 PM, and check-out time is 12:00 PM (noon).

2. Can I request a late check-out?

Yes, late check-out is subject to availability and an additional fee.

3. Is there a security deposit required?

Yes, a refundable AED 1,000 security deposit is required upon check-in, payable by cash or card. The amount will be refunded if no damages or items are lost.

4. What happens if I lose my access card or key?

A penalty fee of AED 300 will be charged for each lost access card or key.

5. Is smoking allowed inside the property?

No, smoking is strictly prohibited inside the property. A penalty of AED 1,000 applies for violations

6. What if I don’t follow garbage disposal rules?

Failure to comply with garbage disposal rules will result in a penalty of AED 1,000.

7. What is the booking and cancellation policy?

Cancellation terms depend on the booking platform (Airbnb, Booking.com, or direct reservations). Generally, refundable bookings must be cancelled within the policy period to avoid charges.